Return Policy

We'll make it right. 100% Money-Back Guarantee.

At Kolation, we understand how valuable your time and money are.
We know you'd rather spend your money on something you don't have to return.
We also realize you have many options when it comes to online shopping.
That's why we'll make it right.

We offer free returns for a full refund within 30 days of purchase.
You may return the item for store credit up to 90 days.
After 90 days, unfortunately we cannot offer you a refund. Store credit may still be possible depending on the situation.
Please contact us. 

U.S. Returns:
Once your return claim is received, we will send an email to notify you.
Instructions will be sent, including an RMA number.
When we receive the returned item, your refund or store credit will be applied to your credit card or original method of payment, usually within 2-14 business days, depending on your bank and/or credit card.

International Returns:
We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
We’re currently unable to provide return labels to international customers.
Exchanges are also not accepted for international customers.
If you wish to send your order back, please use the address below.
Note: you are responsible for all applicable costs.

Shipping:
Please do not ship anything until you have confirmation.
To return, place your RMA number on the package and mail it to:

Kolation
572 Pohaku St.
Kahului, Hawaii US 96732

Unless it's our fault, you will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. There are no return fees.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Processing:
Please allow 7-21 business days to process your claim.
Note: Dates and times are not guaranteed and subject to change.
 
Please do not send your purchase back to the manufacturer. 

 

Please use our Return Center if you need to file a claim.


Thank you for being our customer. We will make it right.


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